About FlightPad:

FlightPad is London’s only provider of immersive flight simulator experiences, professional pilot training and corporate events. Operating since 2018, we have built a reputation for excellence through our state-of-the-art Boeing 737 fixed-base simulator. Our mission is to inspire, educate and equip aspiring pilots, aviation professionals and enthusiasts with the skills and confidence to thrive in the industry.

As part of TurnPoint Ltd, FlightPad is driven by a passion for aviation and a commitment to innovation, inclusivity and high-quality training. We believe in fostering a collaborative and supportive environment where our team members can grow, develop their expertise and contribute to shaping the future of aviation.

If you’re looking for more than just a job and want to be part of an organisation that values excellence, teamwork and the power of aviation to change lives, FlightPad is the place for you!

At FlightPad, we are dedicated to upholding our core values in everything we do. Integrity, respect, empowerment, continuous improvement, and empathy are the guiding principles that shape our culture and drive our approach to training. We believe these values are essential to fostering an inclusive, forward-thinking environment that supports each team member’s growth and success. As a Lead Operator & Technician, you will play a pivotal role in modelling these values, contributing to a culture of excellence, accountability, and positive impact.

About the Role:

FlightPad is seeking a Lead Operator & Technician to run our Boeing 737 fixed base simulator. This hands-on role is perfect for someone with a passion for aviation and customer service, as you will be operating the simulator for public, training and corporate experiences. As a technician, you will also regularly maintain and upgrade our flight simulator to ensure a smooth, consistent operation.

What You’ll Do:

• Operate the Boeing 737 fixed-base simulator for FlightPad bookings. This includes public experiences, training sessions, corporate days and UWL events (e.g. university open days).
• Guide customers through an immersive flight, ensuring a high-quality experience.
• Coordinate with the chief engineer to conduct routine maintenance, troubleshooting and repairs to keep the simulator operational.
• Install upgrades and system updates as required.
• Maintain simulator logs, documenting maintenance work and performance issues.
• Support the sim operator team with technical requests, which may involve remote troubleshooting.
• Be available for 4 weekend dates per month to deliver FlightPad experiences (Saturday and/or Sunday) as required by the business.

What We’re Looking For:

• Passion for aviation and a growth mindset.
• Experience in operational management, or relevant transferable skills in aviation, event or customer service
• Strong customer service and attention to detail.
• Reliable, professional and customer-focused.
• Strong interpersonal skills, with an ability to communicate effectively in different ways, both written and verbal.
• Unrestricted right to live and work in the UK without sponsorship.
• Preferred: Technical aptitude for operating a Boeing 737 flight simulator (interface used: FS Flight Control).

If you don’t meet every requirement but are excited about this role, we encourage you to apply. We value passion, adaptability and a willingness to learn.

We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We welcome applications of all backgrounds, including those from underrepresented groups in aviation.

Responsibilities — you will undertake the following duties:

1. FlightPad Operations
   1.1. Running FlightPad sessions as required by commercial agreements.
   1.2. Management of the simulator operator team, including the selection and recruitment of new team members.
   1.3. Management of engineering tasks, and liaison with the chief engineer. Evaluation and development of engineering solutions to maintain and enhance asset and commercial resilience.
   1.4. Take the lead in organising the work of FlightPad to help drive forward that arm of the business.
2. Events and Communications
   2.1. Take the lead in delivering events associated with core projects and assist in the delivery of others as required, alongside the CEO, Directors and other colleagues.
   2.2. Liaise with relevant teams to prepare and deliver detailed briefings to senior management and external partners relating to our operations.

We are committed to making our recruitment process accessible. If you require any adjustments, please let us know.

This is a six-month, day-rate contractor role. We anticipate advertising a permanent position in the future, and the successful candidate in this role will be welcome to apply.