Frequently Asked Questions
Q: How do I buy?
A: Purchase online using the Buy Now button. This will take you into the UWL Shop to complete your purchase. Alternatively, request a call back using our contact form and one of our team will assist you.
Q: What do I get when I buy?
A: The experiences are as described on our website. We operate a voucher-based system. Once payment is completed you get an e-receipt from the UWL shop and an e-gift voucher. By purchasing you are agreeing to our terms and conditions.
Q: Can I get a gift card sent?
A: Yes. We can send a separate gift voucher by first class post to someone special. Send us a message when you book and call the booking number to arrange for delivery.
Q: How long is the voucher valid for?
A: The voucher is valid for 12 months from date of purchase.
Q: Can I extend the voucher validity?
A: Yes. Gift vouchers can be extended by 6 months for a small fee.
Q: How do I redeem my voucher?
A: Email email@example.com to book your session, alternatively your voucher will provide you with a number to call. Whilst we will do everything we can accommodate bookings on a requested date, please do bear in mind that certain days and/or times can be very popular and may book up early.
Q: Are there any age restrictions?
A: Minimum age 12 years old on day of redeeming voucher. Anyone under 18 must be accompanied by a parent/carer/guardian at all times. This includes non-flying spectators.
Q: How many people can come along?
A: Aircraft flight decks are compact spaces. Due to emergency evacuation considerations the maximum number of additional spectators is 4.
Q: Do I need to know how to fly?
A: No. You don’t need to know anything about flying to have a fantastic time. If you have done some flying before, please tell you instructor who will tailor the detail to suit your experience.
Q: Where is Flight Pad?
A: Flight Pad is located at the University of West London, Ealing.
Q: How do I get to Flight Pad?
A: Ealing is very well served by multiple public transport links. Ealing Broadway and South Ealing Tube stations are only a short walk away. There are multiple public car parks close by to the University, but please note there is no car parking available on site. If you have mobility issues, do get in touch.
Q: What do I do when I arrive?
A: Please report to the main reception off St. Mary’s Road, Ealing. Your Flightpad instructor will meet and escort you to Flightpad 15 minutes before your allocated start time. If you are early please relax and take a seat.
Q: What is the Heathrow Exhibition?
A: ‘Heathrow: The Journey’ is a permanent exhibition at the University of West London’s Ealing site on St Mary’s Road.
Admission is free. The exhibition is open daily to students, staff and the public from 10am to 5pm (subject to change) including weekends and holiday periods.
Q: Can I visit the Heathrow Exhibition?
A: Yes, subject to availability. Please request at the time of booking.
Q: What is Pillars Restaurant?
A: Pillars Restaurant is The London Geller College of Hospitality and Tourism’s award-winning training restaurant. Enjoy a full fine-dining experience for lunch or dinner in a contemporary atmosphere at a very reasonable price.
Q: How do I make a booking to eat at Pillars?
A: Please request at the time of booking your Flightpad experience. n.b The Pillars Restaurant is currently shut until September 2019. Other dining facilities are available at the University, and Ealing itself naturally offers many dining options.
Q: Are there any accessibility issues?
A: We try to accommodate all of our customers, but certain restrictions apply for your own safety. You should be able to lift both legs at least 1 to 2 feet off the floor without assistance. This experience may contain flashing images and is not suitable for people with a photo sensitive condition.
Wheelchair access is restricted. Please call us to discuss individual requirements.
Q: Will I get motion sickness?
A: Whilst it does not actually move, the simulator is a highly immersive experience. If you suffer from motion sickness or you start to feel unwell please inform your instructor.
Any other questions? Please contact us at firstname.lastname@example.org